Privacy Policy

Effective Date: May 25, 2024

Introduction

Welcome to YouFirstMandarin.com (the “Website”). You First Mandarin Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information, and your rights regarding your data under the General Data Protection Regulation (GDPR).

1. Data Collection

We collect the following types of personal data from users of our Website and services:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Professional Information: Job title, company name, and industry (tourism, tech, etc.).
  • Course Enrollment Information: Course preferences, progress, and feedback.
  • Payment Information: Credit card details and billing information (processed by a secure third-party payment processor).
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our Website.

2. Data Usage

We use your personal data for the following purposes:

  • Service Delivery: To provide and manage our Mandarin classes.
  • Communication: To contact you with information about your courses, updates, and promotional offers.
  • Personalization: To tailor our services to your preferences and professional needs.
  • Payment Processing: To process transactions and manage billing.
  • Website Improvement: To analyze user behavior and improve our Website’s functionality and content.
  • Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Data Storage

We store your personal data securely on servers located in [your hosting provider’s data center location]. We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

4. Data Sharing

We may share your personal data with the following third parties:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, email delivery, and IT support.
  • Business Partners: Partners with whom we collaborate to offer additional services or benefits.
  • Legal Authorities: If required by law, regulation, or legal process, we may disclose your data to government authorities or other relevant entities.

We ensure that all third parties adhere to GDPR standards and protect your data as we do.

5. Security Measures

We implement a variety of security measures, including:

  • Encryption: Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
  • Access Control: Restricted access to personal data to authorized personnel only.
  • Regular Audits: Periodic security audits to identify and address vulnerabilities.

6. User Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your personal data and receive a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to certain conditions.
  • Restriction: Request restriction of processing your personal data under specific circumstances.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to the processing of your data for direct marketing purposes or on grounds relating to your particular situation.

7. Exercising Your Rights

To exercise your rights, please contact us at:

Email: help@youfirstmandarin.com
Postal Address: 8F., No. 30-2, Ln. 199, Chongyang Rd., Nangang Dist., Taipei City.

We will respond to your request within one month. If we require more time, we will inform you of the reason and extension period.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Website and updating the effective date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: help@youfirstmandarin.com
Postal Address: 8F., No. 30-2, Ln. 199, Chongyang Rd., Nangang Dist., Taipei City.

Conclusion

Your privacy is important to us. By using our Website and services, you consent to the terms of this Privacy Policy. We are committed to safeguarding your personal data and providing a secure and transparent experience.